Unismartstudy Limited – Customer Privacy Notice

Last updated: 20 March 2026

Unismartstudy Limited customer privacy notice.
>This privacy notice explains how Unismartstudy Limited collects, uses, and protects your personal data when you use our services.

Table of Content:

What information we collect, use, and why

When you use our services or contact us, we collect and use personal information to provide student support services, manage applications, respond to enquiries, and comply with legal obligations.

For student education and application support

This may include:

  • Names and contact details
  • Date of birth
  • Identification documents (passport/ID)
  • Residency and immigration status
  • Academic records (exam results and qualifications)
  • Photographs (if required for applications)
  • Information related to applications, enquiries, or feedback

For handling queries, complaints, or claims

We process the following information:

  • Names and contact details
  • Correspondence and communication history
  • Service or application details

To comply with legal requirements

Where required, we may use:

  • Identification documents
  • Residency and immigration information
  • Any other data required to meet legal or regulatory obligations

Lawful bases and data protection rights

Under UK data protection law, we must have a valid lawful basis for collecting and using your personal information. The lawful basis we rely on will depend on the purpose for which we use your data. You can find out more about lawful bases on the ICO website.

We may rely on one or more of the following lawful bases:

  • Consent – where you have given us clear permission to use your personal information for a specific purpose
  • Contract – where processing is necessary to provide our services to you or to take steps at your request before entering into a contract
  • Legal obligation – where we need to use your information to comply with the law
  • Legitimate interests – where it is necessary for our legitimate interests or those of a third party, and your rights and freedoms do not override those interests

Data protection rights

Under the UK GDPR, you have a number of data protection rights. These may include:

  • The right to access your personal information
  • The right to have inaccurate or incomplete personal information corrected
  • The right to request the deletion of your personal information in certain circumstances
  • The right to ask us to restrict the use of your personal information in certain circumstances
  • The right to object to the processing of your personal information in certain circumstances
  • The right to request the transfer of the personal information you provided to us to another organisation, or to you, in certain circumstances
  • The right to withdraw your consent at any time, where we rely on consent as our lawful basis

You can find out more about your data protection rights on the ICO website.

If you would like to exercise any of your rights, please contact us using the contact details provided in this privacy notice. We will respond to your request without undue delay and, in any event, within one month, unless a longer period is permitted by law.

Our lawful bases for the collection and use of your data

We rely on different lawful bases depending on how and why we use your personal information.

For providing student support and application services, we rely primarily on contract, as we need to process your information to deliver our services and support your application.

Where you have given permission (for example, when submitting enquiries or optional information), we rely on consent. You can withdraw your consent at any time.

In some cases, we process personal information to comply with legal obligations, such as verifying identity, residency, or eligibility requirements set by education providers or authorities.

We also rely on legitimate interests where it is necessary to operate and improve our services, provided your rights and interests are not overridden. These legitimate interests include:

  • Managing and processing student applications
  • Communicating with students and responding to enquiries
  • Improving our services and user experience
  • Maintaining records and preventing misuse or fraud

For handling queries, complaints, or claims, we rely on legitimate interests (to provide support and resolve issues) and, where applicable, consent.

For compliance with legal and regulatory requirements, we rely on legal obligation and, where relevant, contract.

Where we get personal information from

Personal information is collected from a variety of sources, depending on how you interact with our services.

Most of the information is obtained directly from you, for example when you contact us, submit an enquiry, or provide information as part of your application.

Information may also be received from educational institutions or partner organisations, where this is necessary to support your application or verify your eligibility.

In addition, we collect information through online enquiries, application forms, and communications submitted via our website or other digital channels.

How long we keep information

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, and contractual requirements.

The retention periods we apply are:

  • Application data: up to 3 years after your last interaction with us, to allow for follow-up support and record keeping
  • Legal and compliance data: up to 6 years where required to meet legal or regulatory obligations
  • General enquiries: up to 12 months after the enquiry has been resolved

In some circumstances, we may retain personal information for longer where required by law or where there is a legitimate reason to do so (for example, in relation to ongoing disputes or legal claims).

Who we share information with

We may share personal information with selected third parties where necessary to provide our services, process applications, or comply with legal obligations.

These may include:

  • Universities and education providers – to process student applications, assess eligibility, and complete enrolment procedures
  • Service providers (data processors) – such as secure cloud storage, communication platforms, and IT service providers who support the operation of our services
  • Professional and regulatory bodies or authorities – where we are legally required to share information (for example, for compliance, fraud prevention, or legal claims)

We only share personal information where it is necessary and ensure that appropriate safeguards are in place to protect your data. We take appropriate technical and organisational measures to protect your personal data.

Sharing information outside the UK

In some cases, our service providers (such as cloud storage and communication platforms, including WhatsApp or Facebook) may process personal information outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data and that transfers are carried out in accordance with UK data protection law.

These safeguards may include:

  • The use of Standard Contractual Clauses (SCCs) approved under UK GDPR
  • Transfers to countries that have been recognised by the UK as providing an adequate level of data protection

Where required, we will ensure that any third parties processing your data outside the UK do so securely and in line with applicable data protection standards.

You can request further information about the safeguards we use for international transfers by contacting us using the details provided in this privacy notice.

How to complain

If you have any concerns about how we use your personal data, please contact us using the details provided in this privacy notice, and we will do our best to resolve the issue.

If you are not satisfied with our response, or if you believe we are not processing your personal data in accordance with the law, you have the right to make a complaint to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Contact details

If you have any questions about this privacy notice or how we use your personal data, you can contact us:

ICO registration reference: ZB740953

Last updated: 20 March 2026

 

 

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